Frequent Fire Loyalty Program Terms of Use

Flatbread Neapolitan Pizzeria introduced its Frequent Fire Club loyalty program to recognize and reward our loyal guests. To be eligible to take advantage of the rewards offered through the program, you must agree to the terms and conditions.


Frequent Fire Club Loyalty Program Eligibility

To qualify for enrollment in the Frequent Fire Club, you must a) be at least 18 years of age at the time you enroll, b) have an active e-mail address, c) have an active telephone number, and d) you are a human being. No corporations, partnerships, limited liability companies, trusts, or other legal entities may enroll.



Buy 10 Pick Two Lunch specials and receive the next one free.
For every $100 spent you will receive $10 back on your card.
*Automatically receive the value of a complimentary flatbread applied to your card upon registration.
*Receive a complimentary dessert every year for your birthday (valid during the week in which your birthday occurs).



Upon enrollment in the Frequent Fire Club loyalty program, you will have exclusive access to Flatbread news and updates, including the latest promotions, new menu items, and social media offers and specials.



There is no fee to acquire a Frequent Fire Card or to enroll in the program. You must register your Frequent Fire Card online before you can access the complimentary flatbread and complimentary birthday desserts. It may take our computer system up to 24 hours once a card is registered to recognize that you may be eligible to redeem a special reward.

We will use your contact information to send you monthly updates about upcoming Flatbread promotions and specials. Should your contact information change or need to be updated, please log onto and update your contact information.

If any information provided by you is found to be untruthful, inaccurate, or incomplete, Flatbread reserves the right to block you from enrolling in the program and special member benefits or cancelling your membership. Each person may register only one Frequent Fire Card. If it is found that you have registered more than one Frequent Fire Card, we may cancel your membership in the Frequent Fire Club, de-activate all of your registered Frequent Fire Cards, cancel all rewards credited to those accounts, and refuse to offer you access to re-enroll in the program.


Email Contact

As a condition of registering for the Frequent Fire Club, you agree to receive email communications from Flatbread to the email address you provided. If at any time you wish to no longer receive such messages, you may cancel your enrollment in the program or unsubscribe.


Each account registered must use a unique Frequent Fire Card number, a unique email address, and a unique phone number.
To receive credit for you purchase, present your Frequent Fire Card to your server at time of payment. Your check value and any qualifying purchases will be added to your account. Your Frequent Fire Club account will automatically be adjusted to reflect credits earned and rewards redeemed.

To split individual items on a check amongst members of your party, please ask your server to create separate checks as necessary. No single item can be split amongst two or more guests.
Rewards can not be transferred or shared with any other Frequent Fire Club member or other Flatbread guest.


Changes to the Program

Flatbread reserves the right at any time, with or without giving advanced notice, to a) end the Frequent Fire Club loyalty program and/or any rewards, b) make changes to the program and/or rewards, and c) change the requirements for earning a reward. Should the program end, Flatbread is not responsible for giving prior notice.



Any contact information provided by you to Flatbread will be used only for the purposes outlined within these terms. Your contact information will not be shared with any Flatbread partners or third-party companies.


*For registered card members only.

Welcome Back!

Our Company and the restaurant industry as a whole has an outstanding track record of protecting our employees and our guests and have ALWAYS adhered to the highest standards of safety and sanitation. Our GENUINE GRATITUDE for your support and the effort of our employees is sincere. To ensure and enhance everyone’s safety as WE WELCOME YOU BACK into our dining rooms, we ask that we both make the following promises to each other:


  • We will continue to be a leader in safe sanitation practices, employee training and certifications.
  • All employees will pass a health check or complete a health survey prior to each shift.
  • All indoor and outdoor seating options will comply with the appropriate social distancing and protective-wear guidelines.
  • Hand sanitizer or hand washing stations will be available to all customers and employees.
  • We will clean and sanitize high-touch areas and surfaces regularly, as we have always done.
  • We will ensure all sanitizing solutions are at proper levels, as we have always done.
  • We will clean and sanitize each dining area after every use.
  • Place settings, utensils, menus, and condiments will either be single-use or will be cleaned and sanitized after every use.


  • If you have been exposed to COVID-19 recently or have symptoms of COVID-19 (including a fever, cough, or shortness of breath), please help us keep everyone safe by using our contactless take-out and delivery options.
  • If you have underlying health conditions or are otherwise concerned about contracting COVID-19, please feel free to use our take-out or contactless delivery options.
  • You agree to follow the social distancing and sanitary guidelines that have been put in place to protect you and our other customers and employees.
  • If you have any questions about our Company’s Promise, please ask for a manager who will be happy to assist you.

We are sincerely grateful for your trust in us, and we thank you for your support!